We are looking for a proactive and customer-focused Customer Experience Officer to join our team. In this role, you will be the first point of contact for our customers, helping to ensure they have a smooth and positive experience with our products or services.

Key Responsibilities:

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  Handle customer inquiries via phone, email, and chat in a timely and professional manner

  
  


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  Resolve customer complaints and issues with empathy and efficiency

  
  


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  Track and report recurring customer feedback to help improve services

  
  


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  Assist in implementing strategies to enhance customer satisfaction

  
  


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  Maintain accurate records of customer interactions

  
  

Requirements:

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  Excellent communication and interpersonal skills

  
  


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  Strong problem-solving abilities

  
  


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  Previous customer service or client-facing experience preferred

  
  


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  Ability to work well in a team and under pressure

  
  


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  Familiarity with CRM systems