| Job Title: |
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Head of Customer Experience / perations |
| Category: |
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Client Services |
| Total Positions: |
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3 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Fresh |
| Apply By: |
|
Nov 8, 2025 |
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| Job Description: |
As the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.
Responsibilities
Customer Experience Leadership: Own and continuously improve the end-to-end customer journey Team Management: Lead and grow customer success and operations teams Operational Excellence: Optimize internal workflows, support systems, and service delivery processes Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback Metrics & Reporting: Track KPIs, report on performance, and drive data-informed decisions
Requirements
5+ years in customer experience, operations, or related leadership roles Proven experience in building and scaling customer success and operational systems Strong analytical, problem-solving, and communication skills Comfortable working in a fast-paced, fully remote startup environment Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)
What We Offer
Competitive monthly salary: $7,500 – $9,000 Fully remote and flexible work environment Opportunity to shape the customer journey in a mission-driven, scaling startup Health benefits, wellness allowance, and ongoing professional development Inclusive, collaborative, and growth-focused culture |
| Company Information |
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Company Name: Venture Smarter
Company Description:
Welcome to Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition. With a team that brings together a century’s worth of collective experience, we offer unparalleled expertise in legal and business consultancy.
At Venture Smarter, we believe that the key to staying ahead in today’s competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values—innovation, integrity, and impact—drive us to deliver solutions that are both effective and ethical.
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