To exhibit highest standards of customer service in developing and maintaining relationships leading to ultimate customer satisfaction.

Job responsibilities

• Interacting with customers at the branch reception / inquiring the purpose of visit and route the customers to the relevant desk accordingly to provide efficient services
• Adherence to Service Protocols, Service Management Program and Service Indicators Monitoring to achieve organization’s prime objective regarding ultimate customer satisfaction.
• Resolving / replying to the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of queries to ensure the customer leaves the branch with utmost satisfaction
• Floor management including proper queue administration, cleanliness & overall ambience of the branch to ensure an excellent environment of the branch
• Responsible to introduce potential New to Bank accounts & reply to customer queries regarding account opening form. Also provide proper guidance & support regarding procedures and requirements for activation of dormant accounts
• Responsible to guide customers about different products, bank policies and requirement regarding different types of accounts & also responsible for scrutiny of account opening forms, receipt of initial deposit, input into the system generation of account numbers.
• To assist in maintaining audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections / observations within specified TAT
• Also responsible for proper Customer KYC Updation in system, specimen card scanning and tagging with accounts, issuance of customer related bank certificates, maintenance and record keeping of zakat, dormant accounts activation files & Hold/Undelivered mails. Also responsible to process and check that all cheque books & Debit cards are delivered on time without any printing error.
• Ensure that account closing must be done as per procedure defined in Operational manual and all charges should be deducted and profit (if any) paid before closure. Ensure post sale services to the clients and support BM & OM in deposit Mobilization.Posting of all vouchers related to different charges and Cheque book series.
• 11 Responsible for processing of loans including gold loans as per Credit policy after completion of requisite details.

Skills:

• Proficiency in MS Office
• Proficiency in Core Banking system
• Timely resolution of customer’s queries

Qualification & Experiences:

• Should hold a Bachelor’s Degree in Business, commerce or any related discipline
• 2-year related experience in the banking sector.