Customer Care Manager  
HRSI   More jobs from this company

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Job Title:   Customer Care Manager
Category:   Client Services
Total Positions:   35+
Job Location:   Karachi
Gender:   No Preference
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   1 Year
Salary Range:   PKR 50,000 to 60,000 per Month
Apply By:   Jun 20, 2024
     
     
 
Job Description:

Requirements

1. Communicate effectively with sellers and prospects via Voice.

2. Direct sellers to product information resources, including those available on the Internet.

3. Able to understand sellers requirements and work with them accordingly to assist in closing the Transaction.

4. Learn products to provide the most accurate responses to sellers.

5. Provide exceptional service as you respond to questions.

6. Respond to sellers in an expected timely manner and can manage multiple chat at a time.

7. Handle problems of the seller and provide resolution as per the SOP.

8. Work and communicate with cross-functional teams to ensure user queries are resolved in short turnaround time.

9. Should be able to work in a fast paced and busy environment.

10. Follow pre-defined SOPs (Standard Operating Procedures) and policies.

Requirements:

  • Educational Background: Candidates with O levels & A levels or Fresh Graduates.
  • Language Proficiency: B1 or B2 English level.
  • Relevant Skills and Experience: Ideal candidates should possess strong communication and analytical skills, with a proactive attitude towards problem-solving.

Company Information
 
Company Name:  HRSI
Company Description:
Human Resource Solutions International (HRSI) was constituted in early 2004 and today we are amongst the leading HR solution providers and Executive Search firms in Pakistan. We are privileged to be considered premier human resource solutions for our clients; we perform the role of being a distanced HR department for our clients, carefully analyzing and fulfilling all their needs. rnOn the Executive Research front, HRSI assists over 70 MNCs & Blue Chip clients in Pakistan, Southeast Asia & UAE operating in 20 different Industry verticals. HRSI is also an exclusive partner of “The International Executive Search Federation (IESF)”; world’s largest executive search network, with an alliance of leading executive search firms, in 43 countries. Therefore, HRSI excels in providing global reach via local partnerships.

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