Job Title: |
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Technical Rollout Support Engineer |
Category: |
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Engineering |
Total Positions: |
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1 |
Job Location: |
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Islamabad |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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5 Years |
Salary Range: |
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PKR 150,000 to 200,000 per Month |
Apply By: |
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Apr 20, 2023 |
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Job Description: |
Job Description:
- You will provide reporting on the activity (weekly, monthly, committee, KPI, SLA report…)
- You will support the project manager in contract renewal and sales with new offers proposals.
- You will manage the incidents follow up in respect with the SLA and manage escalation if needed.
- You will analyze customer incidents to define the root cause and define appropriate procedure to solve them.
- You coordinate and follow actions of 3rd party or Level 3 if necessary as per process.
- You will be able to test and install changes on customer sites and perform the acceptance of the delivery.
- We will manage actions defined in the contract such as preventive maintenance or software new release installation.
- You will provide internal reporting of the account activity and profitability and manage the contract regularly in corporate tools, in respect with process
Travel: Job responsibilities require frequent travel to the border control points including Chaman and Torkham. |
Company Information |
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Company Name: HR WAYS (PRIVATE) LIMITED Company Description: HR WAYS (PRIVATE) LIMITED
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