Guest Relation Officer (GRO)  
Second Cup Coffee Co.   More jobs from this company

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Job Title:   Guest Relation Officer (GRO)
Category:   Hotel/Restaurant Management
Total Positions:   4
Job Location:   Lahore
Gender:   Female
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Apply By:   Nov 18, 2021
Job Description:

We are looking for a Guest Relations Officer to provide high-quality service to our customers.

  • The candidate will address complaints and go the extra mile to make sure our guests are satisfied.


  • To welcome guests

  • Attend to guests and answer their inquiries

  • Anticipate guest needs and build rapport with customers

  • Offer assistance with certain tasks

  • Address customer complaints

  • Record information in the logbook daily

  • Ensure compliance with health and quality standards


  • Proven experience as a Guest Relations Officer

  • Familiarity with hospitality industry standards

  • Proficiency in English; knowledge of additional languages is a plus

  • Computer literacy

  • A customer-oriented and professional attitude

  • An outgoing personality

  • Outstanding communication abilities

  • Excellent organizational and time-management skills

  • Diploma or BSc/BA in Hospitality Management is preferred

Extra Benefits:

  • Salary + Daily Tip

  • International Certificates

  • Health Insurance

  • Paid Leaves

Company Information
Company Name:  Second Cup Coffee Co.
Company Description:
pSecond Cup Coffee Co./p

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