We are looking for a Guest Relations Officer to provide high-quality service to our customers.

• The candidate will address complaints and go the extra mile to make sure our guests are satisfied.

Responsibilities:

• To welcome guests


• Attend to guests and answer their inquiries


• Anticipate guest needs and build rapport with customers


• Offer assistance with certain tasks


• Address customer complaints


• Record information in the logbook daily


• Ensure compliance with health and quality standards

Requirements:

• Proven experience as a Guest Relations Officer


• Familiarity with hospitality industry standards


• Proficiency in English; knowledge of additional languages is a plus


• Computer literacy


• A customer-oriented and professional attitude


• An outgoing personality


• Outstanding communication abilities


• Excellent organizational and time-management skills


• Diploma or BSc/BA in Hospitality Management is preferred

Extra Benefits:

• Salary + Daily Tip


• International Certificates


• Health Insurance


• Paid Leaves