| Job Title: |
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Customer Services Representative (Control Room) |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Age: |
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22 to 30 years |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Aug 23, 2021 |
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| Job Description: |
AREAS OF EVALUATION
% of time spent
Activities / Tasks
1. Customer Services
70%
- Managing customer calls, inquires and complaints.
- Call back customer to schedule an appointment in case of Removal, Maintenance and Installation of equipment.
- Identify and assess customer needs to achieve maximum level of customer satisfaction.
- Provide accurate, valid and complete info by using the right systems and processes.
- Handle customer complaint, provide appropriate solution and alternatives within the defined turnaround time.
- Manage call backs as a welcome call back to customers for security briefing.
- Handling of CRM related tasks for different business processes as defined from time to time
2. Technology
30%
- To coordinate with IT and Technology vendors for proactive escalation and resolution of day to day issues.
- To gain full understanding of all systems involved for utilizing their full potential and identification of improvement areas.
- Follow-up and closure on ‘Not Responding’ assets as per agreed processes and SLAs.
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| Company Information |
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Company Name: IGI General Insurance Ltd
Company Description:
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