We are looking for a Customer Sales Representative that will work on a following.

• Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The role offered by the company entails:

• Excellent selling, communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Should be target oriented, hardworking and punctual.
• Applicants should preferably have previous Telesales experience.
• Fresh candidates with good communication skills are also encouraged to apply.
• Strong phone contact handling skills and active listening

 Duties and responsibilities

• answering calls, taking orders, advertising the content, responding to inquiries, and live chat inquiries as needed.
• Obtains client information by answering telephone calls; live chat support; interviewing clients; verifying information.
• Identifying and assessing customers’ needs to achieve satisfaction
• Generating sales leads that develop into new customers
• Provide accurate, valid and complete information by using the right methods/tools
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Assist with placement of orders, refunds, or exchanges
• Inform customer of deals and promotions Handle changes in policies or renewal