| Job Title: |
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IT Help Desk Coordinator |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BSIT/CS/Telecom Engineers/Computer Engineers/BS/BCS/MCS |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year3 Years |
| Salary Range: |
|
PKR 25,000 to 35,000 per Month |
| Apply By: |
|
May 28, 2021 |
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| Job Description: |
- Diagnose and trouble shoot technical issues related to hardware, network, system and software.
- Keen understanding of the issues/requirement of the task.
- Training of engineers in coordination for day to day task management.
- Track computer system issues through to resolution, within agreed time limits
- Consistent coordination with clients along with a series of actions, using different tools and for follow ups/feedback.
- Coordination with internal team for accomplishment of the project/task.
- Ensure all issues are properly logged
- Efficient Management of multiple open issues/tasks
- Report making
- Building and maintaining an ongoing relationship with clients and engineers
- Record maintenance of task/activities.
- Confer with task / project personnel to identify and resolve problems.
- Ownership of position / Assigned work.
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| Company Information |
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Company Name: H-Tech Supports
Company Description:
H-Tech Supports are headquartered in France, but operational in more than 50 countries. Our engineers, many of whom are multi-lingual, range from level 1 through to level 3 across a broad spectrum of vendor technologies and we pride ourselves on being able to assist in almost any situation.
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