We are seeking an experienced customer service resource to join our growing team. The incumbent will be responsible for;

• Handling international customers via email & calls.


• Responding to the emails regarding products and services.


• Replying to customer's calls for queries and complaints received.


• Convincing the customers while portraying the positive image of the company. 


• Resolving the disputes (Payment, Negative feedback) of customers by convincing them.


• Follow-up & coordinate with different departments.

Benefits:

Career Growth & Development, Performance-based Bonus*, Medical Insurance* & excellent working environment.

* Term-based.

Requirements:

Must have excellent English communication skills.

Eagerness & ability to learn.

Relevant experience is mandatory. E-commerce customer service experience is advantageous.